TERMS OF USE – Terms and Conditions

Please read carefully the following terms of use regarding the rights and obligations of the Company to all visitors of the website:

BUSINESS IDENTITY

Http://knk-boutique.gr/ is an online store created and operated by the company:

EKATERINI DRAKONAKI – KALLIOPI DRAKONAKI OE – RETAIL TRADE OF VARIOUS TOURIST AND OTHER SIMILAR PRODUCTS OF FOLK ART,

Kritsa, PC: 72051,

Tax Identification Number: 801126014, Tax Office: Agios Nikolaos

GEMH: $ {GEMH $

TEL: 6976843725

The use of the online store presupposes the acceptance of all the following terms and conditions (hereinafter “Terms”), which we ask you to study carefully in each visit and use of our online store. In particular, we point out that the use of our online store presupposes and implies unconditional acceptance of these Terms, if you proceed with the completion of the order, in which case your explicit unconditional acceptance and your legal capacity are presumed.

The Terms are governed by the provisions of Greek Legislation, in particular by the applicable provisions for consumer protection, e-commerce, protection of personal data, protection of intellectual and industrial property rights.

These Terms are fully compatible with applicable European and Greek law and the non-compliance of users of the website or third parties with them implies the removal of any liability of the Company in relation to any affected natural or legal persons.

The Company reserves the right to modify or renew the Terms, and undertakes the obligation to inform you of any relevant change, through the website of this online store.

Any invalidity of a specific Term does not lead to the invalidity of the rest. Any non-exercise by the Company of its rights deriving from the Terms does not imply its waiver of these rights.

The user is explicitly committed to this, that he has read and accepted the content of the TERMS OF USE of http://knk-boutique.gr/. In addition, it undertakes to comply with its rules and undertakes to comply with them, both in the context of the contract drawn up by their acceptance, and in the context of its general obligation to comply with the law, abstaining from any use of http: // knk -boutique.gr/, which is illegal and contrary to good morals.

 

SECURITY – TRANSACTION CONFIDENTIALITY

All information transmitted by users to the online store is confidential. In particular, the Company has taken all necessary measures to secure your transactions through your credit card. The process of debiting your card is done directly from the secure environment of your bank.

All payments made using a card are processed through:

Alpha e-Commerce electronic payment platform of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

This method protects your personal data as it can not be read or altered when transferred to the Internet, while at the same time verifying their integrity and authenticity. Http://knk-boutique.gr/ does not collect or store your credit card information in any way, and for this reason you need to re-register it, every time you use your credit card for transactions through this site.

PRIVACY

The personal data of the users of our online store are used in accordance with the provisions of Law 2472/97 for the “Protection of the individual from the processing of personal data”.

By registering / declaring your data, such as your name, email address, home address, telephone number, etc., you provide your consent for their collection and processing by the Company to the extent that is absolutely necessary for its service. for the purpose of their collection.

Purpose of collection and processing: The above collection and processing of your personal data is done to the extent that is absolutely necessary for the execution and proof of your orders, commercial communication-sales promotion through informative e-mails / newsletters (eg information for new products and offers, for participation in competitions, etc.), the improvement of the services provided through our online store as well as the collection of statistical and only statements (which will not contain personal data that may lead to the identification of individuals).

Odds

Sixth personal data: The recipient of the above personal data is the Company. The Company may outsource the provision of support services for the execution of orders, its commercial communication with users and / or the sending of advertising messages and personalized offers, to a third party cooperating with it. The latter must fully comply with the principles of confidentiality observed by the Company regarding the personal data of users.

In any case, the Company may not disclose, disclose, sell or exchange your personal data, which remains confidential. Exceptionally, the information kept may be disclosed to the competent judicial, police or administrative authorities, at their request in accordance with applicable law.

Duration of retention of personal data and rights of registered users: The Company maintains a file with the above data for the period of time you remain a registered user. As a registered user of our website, you can at any time access your personal information (article 12 of Law 2472/1997), as well as request the change or deletion of this information and generally raise objections to the processing of your data. concern (article 13 Law 2472/1997). In case you wish to exercise the above rights of access and objection as well as for any question or suggestion or statement regarding your personal data, you can contact the contact person of the Company, Mr. AIKATERINI DRAKONAKI – KALLIOPI DRAKONAKI7, tel. or by e-mail at adrakonaki@gmail.com.

INTELLECTUAL PROPERTY RIGHTS – TRADEMARKS

All content on the Website, including images, graphics, photographs, drawings, texts, services, audio, video, names, logos, insignia, products, and generally all files, are copyrighted works, trademarks and service marks. of the Company and / or its associates and are protected under the relevant provisions of Greek and Community law as well as international conventions.

Therefore, any copying, re-publishing, uploading, analog / digital recording and mechanical reproduction, republishing, distributing, transferring, publishing, executing, compiling, downloading, processing, reselling, uploading, formatting, modification of any form is expressly prohibited. http://knk-boutique.gr/, creating a production of work or misleading the public about the real provider of the content of the Website or broadcast of http://knk-boutique.gr/, in any way, in part or in summary, without prior written permission of the Company.

USER OBLIGATIONS

You hereby accept, agree and agree that you will make lawful and convenient use of our online store. More specifically and not restrictively, we mention your following obligations:

You undertake to use the website only to submit legitimate questions or orders.
You undertake not to use the Website to send, publish or transmit any illegal message.
You undertake not to place false or fraudulent orders. If we reasonably consider that such an order has been submitted, we reserve the right to cancel it and inform the competent authorities.
You must provide us with your correct and accurate postal address, your e-mail address (e-mail), at least one contact telephone number, your name and / or other contact details. You also agree that we may use this information to contact you if necessary.

If you do not provide us with all the information we need, we will not be able to promote your order.

In addition, by placing an order through the website, you guarantee that you are at least 18 years old and that you have the legal practical ability to conclude binding contracts.

You are solely responsible for maintaining the confidentiality of your Account username and password.
You are solely responsible for the careful use of your Account, your formal withdrawal from the Account at the end of each year and for each transaction performed by your Account.
You must carefully check the technical information provided and the suitability of the products you wish to order before completing the transaction.
You are committed to faithfully following the legislation regarding the transmission of data from Greece and Europe to third countries.

LIMITATION OF LIABILITY

The Company can not guarantee the availability of the ordered products. However, in case of their unavailability we undertake to inform you within a reasonable time from the location

delivery of your order.

The Company reserves the right for any technical or typographical errors in the characteristics of the products that have escaped attention or have occurred unintentionally or due to any interruption of the Website due to force majeure.

In addition, the Company is only responsible for fraud and gross negligence towards users in case of non-execution of the order or delay in delivery of the ordered products. Furthermore, it is reserved for the delivery time of the goods in cases of force majeure (eg indicative and not restrictively bad weather conditions, strikes, supplier problems, transportation problems, production problems, government or legislative acts and natural disasters, etc.).

The Company does not bear any responsibility, positive or negative, direct or indirect that may arise from lack of usability of the website as well as errors, interruptions, defects or delays in the operation of the Website or the transmission of information through the Internet.

The Company is not responsible for technical problems that may occur to users during access and use of the Website, which are related to the compatibility of their infrastructure with it, or any “viruses” or other harmful components contained on the websites.

The Company reserves the right to withdraw from this website any product at any time and / or to remove or edit any material or content on this website. While making every effort to process all orders placed, exceptional circumstances may arise in which you may need to decline an order after it has already sent you the order confirmation, which reserves the right to do so at any time. moment at its absolute discretion.

We have no responsibility to you or any third party for withdrawing any products from this website, as well as for removing or editing any material or contents of the website or for refusing to process or accept an order after it has sent you the confirmation. order.

The prices of the Company’s products are always the same in the physical store and in the online store. The Company reserves the right to refuse to sell a product at a discount in the exceptional case of a technical error or problem.

PRODUCTS’ MARKET

Terms of Transaction: The online store http://knk-boutique.gr/ operates in accordance with the provisions of Law 2251/1994 on “Consumer Protection” as well as the provisions of sub-number Z1-496 / 2000 marketing decision from a distance of goods and services.

The use of the services of the online store does not imply any additional charge beyond the current tariff regime for the general internet access that is paid to the competent third party providers only.

The order forms as well as the receipts that you will receive for your purchase contain any special terms that govern in addition to the terms of this contract, the purchase of each specific product.

The Company reserves the right to reserve and / or refuse to execute orders if it notifies within a reasonable time the reasons for the relevant reservation and / or refusal.

In case of any problem, complaint, etc. that arises during the purchase of products, please inform the Company immediately, by contacting the contact person Ms. Sofia Lianaki or calling daily from 09:00 to 14:00 at tel. 6976843725, or sending email at adrakonaki@gmail.com.

The Company also provides the possibility for telephone orders by calling daily 09:00 to 14:00 at tel. 6976843725.

Prices and other Product Characteristics: The listed prices of the products are the final ones, ie they also include VAT. 24%.

The Company makes every effort to accurately indicate the details and prices of the products available through the online store. However, in the event that a product presents an unusually low price or features, without any particular indication justifying such a thing, please contact the Company before placing your order as typographical or technical errors in the prices and features of products may occur. .

The Company reserves the right to adjust prices without notice.

Regarding the types of baptism, there is a possibility of small variations of the characteristics of the products as they are listed in the online store and appear in the relevant photos, depending on the availability of construction materials from suppliers, as the Company emphasizes the handmade product. For this reason in case of any

When differentiating the Company will contact you on the contact details you have stated.

Product Purchase Process Description

To purchase products from our online store, follow these steps:

Select specific product codes from the product catalog or product search and place them in the Shopping Cart.
ii. Fill in the details of the order e.g. payment method, shipping method, shipping address, etc.

iii. Inspect the overall picture of the order.

You give the final order while you accept the terms of use.

In case of an error in the above steps, select the Back option to return to the previous step and make the necessary corrections.

After registering your order you will receive an automated email which will state the details of your order. After processing the order by the Company you will receive a second and confirmation email with the products that will be sent to you as well as the tracking number of the courier company. From this point the contract between us is concluded.

Payment methods: You can pay for your order in any of the following ways:

Possibility of payment through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover.

All payments made using a card are processed through the electronic platform of your bank.

ii.Payment upon receipt of your order at your place / COD.

Payment by the method of cash on delivery is charged with an additional charge of 2 euros

iii. Payment by deposit in a bank account.

You can discount your order in one of the following Bank accounts:

BANK NAME: ALPHA BANK

BENEFICIARY NAME: AIK. DRAKONAKI – CAL. DRAKONAKI OE

IBAN: GR71 0140 6690 6690 0200 2010 283

ACCOUNT: GR71 0140 6690 6690 0200 2010 283

ORDER / DELIVERY OF PRODUCTS / SHIPPING COSTS

Order Completion: When you place your order, the following message appears – example: “Your order has been completed. Thank you. Your order number is 0000. Please check your email in order to find a confirmation email with the details of your order “.

Delivery of Products: The delivery of the ordered products takes place within two (2) to five (5) working days from the date of submission of the order, to the address you have stated when filling in your details with the courier company (courier). Exceptionally for orders of baptismal items the delivery will take place within fifteen (15) working days.

For shipment to inaccessible areas, the collection will be made from the main store of the courier company (courier) of each area. The above does not apply in case of cash on delivery, where the parcel is normally delivered to the shipping address.

Delivery is considered to take place upon signing the receipt of the products at the agreed address. If you have nominated a third recipient for delivery / receipt, his signature will be considered a receipt.

Please note that the risk for the products passes to you from the time of delivery / receipt. Therefore, when delivering the products you must check the products you receive (in terms of identity, perfection, condition, packaging etc.).

If you find that the products are visibly damaged, indicatively damaged during transport, with poor packaging, etc., you must refuse to receive them from the beginning and contact the Company immediately, or by calling tel. 6976843725 daily 9: 00- 14:00, or by sending an e-mail to adrakonaki@gmail.com. In any case, you retain the rights provided by applicable law. The Company is not responsible in cases of delay and / or inability to deliver due to force majeure (indicative and not restrictive extreme weather events, strikes, supplier problems, transportation problems, production problems, government or legislative acts and natural disasters, etc.) , however, must inform you in order to state if you wish to complete the transaction under the new circumstances.

Shipping charges:

Shipping costs are as follows:

4 euros up to 2 kilos and 1 euro for each extra kilo.

Free shipping for shipments within Greece and cost over 40 euros

RIGHT TO RETURN & WITHDRAW:

In case you wish for any of the reasons mentioned below the return of the product and for your best service please contact the Company either by calling daily 09:00 to 14:00 at 6976843725 or by sending an email to adrakonaki@gmail.com.

In any case, in order for the product to be returned, it will be necessary

say: 1. the product to be returned is in the condition received, ie it is complete, without damage, has not been used, its packaging is the one that normally accompanies the product including all labels / tags, necessary accompanying documents, instructions, etc. 2. the product to be returned must be accompanied by the relevant purchase documents (receipt, bill of lading, etc.).

If the above conditions are not met the product will be returned to you at your own expense.

Return of products can be done:

In all cases, in which by mistake of the Company (eg error in ordering, shipping, etc.) products were sent that you did not order, which you received in good faith. The return of the non-ordered items must be made within five (5) days from their receipt, otherwise the Company is not obliged to execute the original order again. If the return / replacement is due to a proven mistake of the Company, the costs of sending the new product or refunding your money, will be borne by the Company.
In case of delivery of a defective product, then you can request its replacement with another or your refund. If the return / replacement is due to a proven product defect, the shipping costs of the new product or your refund will be borne by the Company. It is pointed out that the Company is responsible for compensation in case of lack of agreed capacity or the existence of a real defect if this has been caused by its fault in accordance with the provisions of articles 534 et seq. Of the Civil Code.